Help centre

Clear guidance for keeping your cellar in good order

A measured set of support notes for setting up SmartCellar, adding bottles, using scans and Cella, sharing access, and looking after your account.

The help centre is written for collectors who want direct guidance without theatrics. It explains the common workflows in plain language and points support requests to the details that help us resolve them quickly.

Getting started

Create a cellar for the place bottles are actually stored, then add the first wines manually or through label scan. A useful early record includes producer, wine name, vintage, quantity, storage location, purchase price, and any note you will want when choosing a bottle later.

  • Create a named cellar and set the default cellar when appropriate.
  • Add bottles by manual entry or label scan.
  • Review plan allowances for bottle count, AI chat, enrichment, and wine list scans.

Managing bottles

Keep quantity, storage location, drinking windows, and tasting notes current. Those modest details are what make the record useful when a bottle is opened, moved, gifted, or replaced.

  • Use storage notes such as rack, shelf, fridge, or bonded case.
  • Adjust quantity after opening, gifting, or moving bottles.
  • Record tastings with rating, notes, occasion, photo, and repeat-drink judgement.

Using scans, enrichment, and Cella

Label scans and enrichment help complete wine records; wine list scans help choose from a restaurant list; Cella helps answer cellar questions. Review generated data carefully, particularly where producer names, cuvees, or vintages are easy to confuse.

Sharing, privacy, and support

Cellars are private unless you invite another user or publish a specific bottle or tasting note. For support, email [email protected] with the account email and any relevant cellar, bottle, or invoice detail.

Related SmartCellar guides