If the camera or upload does not open
Check your device’s permission settings for SmartCellar and allow camera access. Return to Scan and try Capture label again, or use Photo library for an existing image. On the website, use Add wine to search or enter a wine.
If the upload is rejected, use JPG, PNG or WEBP and keep the image at or below 5 MB. Try a smaller image if the connection is slow.
If the photo is accepted but the result is wrong
- Check the photo at full size. Can you read the producer, wine and vintage yourself? If not, retake it in better light.
- Move or turn the bottle to remove reflections. Keep the label upright and avoid including several bottles.
- Capture the year clearly. Do not use a bottling date, an award year or an estate founding date as the vintage.
- Review the next result against the label. If uncertainty remains, enter the identity yourself or search the database on the website.
If the app asks you to update or try again
An update request can mean that the current app cannot show the identity-review step needed for this label. Update the app before retrying. A temporary unavailable message calls for a later retry, not a different wine identity.
If a profile is still being built, allow it to finish or show an error before starting again. Before repeating a save after a timeout, check whether the wine already appears in your cellar.
Give support a useful example
If a clear label repeatedly fails, send support the photo, producer and vintage you expected, the result or exact error, your device and app version, and the approximate time. Say whether the failure happened while uploading, reading the label, building the profile or saving bottles.