Email us
Write to [email protected] from your account address if you can. If you use another address, tell us which email belongs to the account.
Contact SmartCellar support
Email us about an account, cellar, scan or billing problem and include enough detail for us to investigate it.
Last reviewed 19 July 2026 ยท Account and billing
Tell us what happened
Please include the details below so we can begin with the right account and problem.
- Account email address.
- The relevant cellar, wine, scan or invoice.
- What you expected to happen.
- What happened instead, including the exact error message.
- A screenshot or label photograph if the problem is visible on screen.
Please do not send passwords or card details
We will never need your password. Use the billing portal for payment details and do not send full card information by email.