Contact us
Email [email protected], preferably from the address on your account. You can also use the contact form. If you are writing from another email, tell us which address belongs to the SmartCellar account.
Include the details that help us investigate
- The account email and whether you were using the website or mobile app. Include browser or app version and device if known.
- The cellar or wine involved, with its page link and vintage where relevant.
- What you were trying to do, the controls you used and what you expected after saving.
- What happened instead, including the exact error and approximate date and time.
- A screenshot or label photo if it helps show the problem. Crop unrelated personal information.
An example report
“On the website at about 14:30 on 8 September, I opened Home cellar → [wine and vintage] → Edit details and changed Quantity from 6 to 5. After Save changes, I saw [exact message]. I expected 5 bottles to remain. The wine-page link is [link].”
For a payment question, include the invoice reference, amount and charge date. For an export, include when you requested it and whether Account says it is processing or ready.
Before repeating an action
If a save appeared to time out, check whether the bottle count, tasting note or invitation was already saved before repeating it. Tell support what you found.
Never send passwords, password-reset links, verification codes or complete payment-card details. Support does not need them to investigate.