Best support route
Email [email protected] from the account address where possible. If you use a different address, include the account email in the message.
Contact SmartCellar support
Send support the details needed to investigate account, billing, cellar, scan, profile, and access problems quickly.
Updated 2026-06-14 in Account and billing.
Include useful context
The right details prevent a long back-and-forth.
- Account email address.
- Cellar name, wine name, scan, or invoice detail.
- What you expected to happen.
- What actually happened, including any error message.
- A screenshot or label photo if the issue is visual.
Do not send sensitive secrets
Never email your password. For payment details, use the billing portal or follow support guidance rather than sending card information by email.