Request an export
- Open Settings → Account and find Export your data.
- Choose CSV for files you can open in a spreadsheet, or JSON for structured data. Both are delivered in a ZIP archive.
- Choose Export my data. SmartCellar prepares the export in the background; the initial confirmation is not the finished download.
- Watch for the ready email, or return to Settings → Account. When the export is ready, choose Download.
- Download within seven days, unzip it and check the files before relying on the backup.
If your export is not ready
You can request one export per 24 hours. A request while that limit applies returns a message; repeatedly pressing the button will not speed up the existing export.
Check junk mail and return to Account to check the export status. The email contains a download link, rather than the ZIP as an attachment. If it remains stuck or the download fails, contact support with the request time and account email.
Prepare before deleting the account
Account deletion permanently removes your profile, owned cellars and wine entries, tasting notes, wishlist, Cella history and other account data. It also ends access to those owned cellars for people you invited.
Download and open your export first if you want a copy. Review Settings → Subscription for your billing status. If you only want to stop renewal, use Cancel subscription instead of deleting your account.
Delete the account
- In Settings → Account, choose Delete my account.
- Read the list of data that will be removed. Enter your current password in Confirm your password.
- Tick the confirmation that you understand the deletion is permanent.
- Choose Permanently delete account only when you are ready. Account deletion cannot be undone.
- If you cannot complete the process, contact support from the account email. Do not send your password.