Billing and account support

Use the billing portal when available

Subscription management is handled through the account and billing portal. Use it for plan changes, payment method updates, invoice access, and cancellation or renewal tasks where available.

What support needs

Billing issues are easier to resolve when the account and invoice details are clear.

• Account email address.
• Invoice number or approximate billing date.
• The plan or action you expected.
• A screenshot of the billing error if one appeared.

Plan changes

If you are changing plan because of a limit, mention the limit you reached. That helps support distinguish billing problems from usage or allowance questions.