Find your billing controls
- Open Settings → Subscription. Read Current plan and Status first.
- Choose Manage billing to open the billing portal for your payment method and billing information when a subscription is shown.
- For an invoice, look under Invoice history and choose View beside the relevant charge.
- To review another plan, choose Compare plans and check the billing interval before completing the change.
Cancel renewal
- In Settings → Subscription, choose Cancel subscription when shown for your active subscription.
- Read the confirmation, then choose Cancel subscription to proceed or Keep subscription to leave it active.
- After cancellation, check that the status says Cancelled (active until end of period) and note the Access until date.
- If you change your mind while the subscription remains in this period, choose Resume subscription and check the status again.
What cancellation changes
You keep your current plan until the end of the billing period, and your cellar record remains in place. After the paid period ends, the applicable free-plan limits govern further use. Cancellation is different from deleting your account.
If the expected billing controls are absent, check that you are signed into the account that paid. Contact support with the purchase receipt or invoice reference if the subscription still cannot be found.
Resolve a charge or failed payment
For a Past due status, open Manage billing and check the payment method and any outstanding invoice. After updating it, return to Subscription and check the status.
For an unexpected charge or plan change, send support the account email, invoice reference, charge date and amount, what you expected and any portal error. Do not email a full card number, security code or password.